Richard Coles

About Richard Coles

Training & Development Consultant, Marketer, Management Trainer, Facilitator, Speaker and Presenter

Richard (Rick) is called a "true internationalist", born in Toronto, Canada, and also raised in Chicago, Illinois and London, England. He subsequently has lived and worked in 10 countries. He most recently lived in Dubai and Muscat, Oman and is currently in Brisbane, Australia and Singapore, but works worldwide. Richard’s career has been valuably varied and he works hard to remain relevant in many areas. His career is grounded in commercial areas that evolved unexpectedly but successfully into training and development. Rick says “I made many, many sales calls and completed hundreds of training events and presentations in over 55 countries, and each one taught me something I can bring to my training”.

Richard has commercial career experience with companies such as Qantas Airways, KLM Royal Dutch Airlines, Dubai Petroleum Company and Emirates Airlines. During a rich career, he has held challenging positions such as Sales Representative, District Sales Manager, Customer Relations Manager, Leadership Skills Training Manager and Assistant Director Leadership & Learning. Rick was transferred to Amsterdam in 1989 as Marketing & Sales Trainer for KLM Royal Dutch Airlines. In 1997/8 he took a break to attend university in Australia, in order to extend his qualifications in training, development, consumer relations, leadership, marketing, and customer service issues. He says “you need to be versatile, relevant and credible today to meet many new challenges we face”.

Richard incorporates his valuable background into appropriate training of various levels in Leadership and Management subjects. He believes in bringing innovative and creative ideas to his training that engage and enthuse his audiences worldwide. His credibility in the subjects he focuses on is through actually experiencing them as an employee / manager during his career, and then translating this experience into successful delivery of presentations, workshops and seminars.

By being in touch with the world around him Richard develops current and timely analogies and 'themes' that his groups connect with quickly and use to accelerate and enhance their learning. He is touch with successful global companies’ headquarters, to assess their strategies and methods of business in order to keep himself relevant and up to date. Richard observes, “There are many reference points around us, and it is important to use them.” He often quotes the old eastern proverb, “I hear and forget, I see and remember, but I do and then understand."

His training is highly interactive. He believes in bringing CARE to his work. Comprehension and Application from the training brought back to the work place which can lead to Results Excellence to the companies he consults and trains for. In other words VALUE!

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